Frequently Asked Questions
How long will it take until I get my products?
Proofs will be delivered within 2-3 business days. Each proof requires a written approval, which may be sent by email, before it is submitted to print. Once your proof(s) are approved, you order will arrive in approximately 7-11 business days, depending on your order and location.
How will I receive the proofs?
Proofs will arrive to the email address indicated in the contact information of your order. If you do not see a proof within 3 business days, please check your junk mail folder and send an email to firstname.lastname@example.org.
When will I get a proof?
Proofs arrive to the email address provided within 72 business hours. This proof MUST be approved prior to your order being processed.
What if I don't like my proof?
We want you to be happy with your design therefore you are allowed to make a single round of changes on the proof. On more complex products such as Rack Cards and Brochures we understand that it may require an extra round or two.
We will work with you until your product(s) are to your satisfaction however, in order for us to keep our costs low we do have a max round limit of three, any additional revisons after a third round may require a $25 fee.
Can I see multiple versions of my design?
We do not provide proof 'options' (for instance, showing you two versions of the same proof) without charging an additional fee. Proof creation is based strictly off of the product that you have selected and purchased from the website. Refunds are NOT available without a setup fee charge of $35 being assessed.
What payment methods are accepted?
We accept Visa, MasterCard, American Express and PayPal. If you experience any problems checking out of the store, please contact us at 720.897.6610 or email@example.com for help with your order.
Can I customize a template?
Yes! We want you to be completely satisfied with your design and have the means to make any customizations. We do our absolute best to accommodate the wants of our customers and are very lenient in doing so; however, depending on how extensively you would like to deter from the standard design (e.g., fonts, colors, imagery, layout) some customization fees may apply.
Can I get a customized design?
Absolutely! We are a professional design and have the means create a design perfect for your business. These designs do have an additional cost but all re-orders will be the store price!
To place a custom order click here!
Can I see samples/paper quality?
Yes! We offer a sample packet to showcase our various paper options. The cost of this packet is $5, which gets put toward your first order by way of a coupon. To order your samples, please click here!
What kind of shipping methods are used?
We generally ship using FedEx; however, shipping is left to our discretion. We make every effort to ensure the best and most cost effective shipping for your products.
Do you offer other products?
We are continually updating the store with new products to match your website. If you have a specific request or suggestion for a product, please contact us! We want to hear from you.
Do you need web assistance?
Call Web department toll free number (866) 597-2674.